Contact Us
Write to the team about a listing, a price that looks off, or a Paris food tour we have missed (see What To Expect).
What To Write To Us
The clearest messages are the shortest ones. If a tasting tour in Montmartre lists a price that no longer matches the booking page, say which tour and what figure you expected. If a market walk in the Marais seems to have the wrong meeting point, name the street. We can chase down almost anything once we know which of the 28 listings you are looking at, from the walking food tours through to the Seine dinner cruises.
Operators change things without much notice. A croissant class moves to a different bakery, a wine tasting in a royal cellar shifts its start time, a cruise operator swaps a menu. If you spot a detail on this site that contradicts the live listing, that gap is exactly the kind of thing we want to hear about, and a two-line email is enough for us to start checking it against the operator's own page.
Bookings And Refunds
We do not take bookings directly, so we cannot cancel, reschedule or rebook a ticket ourselves. Every tour here is reserved through the operator's live booking page, and that page also holds your confirmation, voucher and cancellation terms. Most tours on this site come with free cancellation, but the exact cutoff varies by tour and by operator, so the booking confirmation is always the document to trust.
If a charge looks wrong or a refund has not arrived, contact the booking platform's support team first, since they hold the payment record and can act on it. We are still glad to hear about it, because repeated problems with one operator are a signal worth tracking when we review which tours deserve a place on this site. Either way, include your booking reference so the right team can find the order quickly.